FormQualityCheck

Quality-Check

Your opinion means a great deal to us! By letting us know what you think, you can help us to constantly review our services and make changes to them where necessary.

It will take you five minutes to answer our questions. Please select one of the answers in the drop-down menu in each case.

Your details

Company

Contact person

Event

Technology - Please rate the technical services that you used, as below:

Sound engineering

Lighting engineering

Video engineering

Stage engineering

Comments on engineering

Goal attainment

How do you rate the usefulness and goal attainment of your event in general?

Comments regarding goal attainment

Contacting us - How satisfied are you with our reachability and response time?

by phone

for online requests

on site

Comments on reachability

Information sources - Please rate our information resources with regard to:

Information material: information content

Information material: presentation

Web pages: clear presentation

Web pages: information content

Comments on the web pages

Factsheets: information content

Comments on the information material

Infrastructure - How do you rate our infrastructure in terms of:

Premises: functionality

Premises: air-conditioning

Premises: lighting

Premises: cleanliness

Signage in the building: visitor guidance

Signage in the building: general signage (toilets, lifts, etc.)

Comments on signage

Staff - What impression did our employees make on you?

Project management: Friendliness

Project management: Helpfulness | prompt service

Project management: Punctuality

Project management: Professional competence

Comments on the project management

Technical manager | conference technician: Friendliness

Technical manager | conference technician: Helpfulness | prompt service

Technical manager | conference technician: Punctuality

Technical manager | conference technician: Professional competence

Comments on factsheets:

Comments on technical staff

Reception and secretariat: Friendliness

Reception and secretariat: Helpfulness and prompt service

Comments on reception and secretariat

Cloakroom service: Friendliness

Cloakroom service: Helpfulness | prompt service

Comments on the premises

Comments on cloakroom service

Overall impression

How satisfied are you with the Congress Center Basel in overall terms?

Will you recommend the Congress Center Basel to others on the basis of your experience?

What do you particularly appreciate?

How can we improve things even further in your opinion?

Catering - How do you rate the catering partner in respect of the following criteria?

Provision of advice: Personal advice

Provision of advice: Flexibility | Taking your wishes into account

Provision of advice: Prompt handling of your enquiry

Comments on the advice provided on catering

Culinary offerings: Diversity|creativity of the cuisine

Culinary offerings: Presentation of the dishes

Culinary offerings: Quality of the food

Culinary offerings: Quantity

Culinary offerings: Temperature of the meals

Culinary offerings: Timing of the course

Culinary offerings: Room's embellishment

Culinary offerings: Quality price return

Comments on the culinary offerings

Service and care of participants at the event: Quality of the service

Service and care of participants at the event: Friendliness | professionalism

Comments on service and care of participants

Prospects

Are you already planning future events in the Congrès Beaulieu Lausanne?

Your prefered dates

Have you any questions you would like to ask us?